Support
Help for accounts, subscriptions, and deletion.
For the fastest help, contact support from the email address linked to your Gram account and include the issue, device, and relevant screenshots if available.
24 to 48 business hours
Response times can vary, but most support requests are reviewed within business days.
What support covers
Account access, Apple subscriptions, account deletion, technical issues, and general app questions.
Common questions
Answers support usually starts with.
How do I upgrade to Premium?
Open the app, go to Settings, and choose the available Premium subscription option. Apple handles the purchase flow.
How do I cancel my subscription?
Cancel from Apple ID subscription settings. Gram cannot directly cancel Apple-managed billing from the backend.
How do I delete my account?
Open Gram, go to Settings, choose Delete Account, enter your password, and confirm. You can also review the Delete Account Instructions.